OC Veterinary Medical Center

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COVID-19 Coronavirus

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Dear Friends,


With the massive uptick in cases, COVID-19 infection seems inevitable and unfortunately one of our staff members has tested positive for the disease. Please be aware that this person had no direct contact with any clients and very minimal contact with our patients, and families have been notified of potential exposure as needed.

This exact concern is the reason why we continued curbside-only service and have been prudent by wearing personal protective gear while inside the hospital, with the goal of minimizing risk of spread if someone got infected. I know many of you will have concerns regarding this news, and I hope the following information alleviates them:

  1. We wear masks when with your pets at all times. The risk of infection to your pets from humans is extremely low and there are no documented cases of spread of COVID-19 from pets to humans.
  2. On Wednesday, July 8, we closed for the day to have the hospital thoroughly disinfected and sanitized by professionals.
  3. Our entire staff is being tested for COVID-19. If there are more positives, we will temporarily close the hospital to ensure safe quarantining procedures can take place.
  4. Every staff member who worked in close proximity to the employee who tested positive will be self-quarantining at home for two weeks and must test negative before returning to work at the hospital.
  5. We are cancelling all non-urgent appointments until further notice, like we did during the initial lockdown. This means sick care and puppy/kitten vaccine administration only. Our hope is to reinstate routine care once we have confirmed that all staff members are healthy and able to support the hospital’s return to full service. Like many hospitals in the area, especially emergency/specialty hospitals, we have been overwhelmed with increased demand for service which has resulted in longer wait times. For this reason, we may reduce availability for wellness visits temporarily. In any case, we will keep you informed of any and all changes to our services as needed.
  6. The risk to you bringing your pet to see us is still minimal, due to the use of facial coverings and protocols to maximize social distancing. I cannot stress enough that we would never do anything to jeopardize your health and are taking every possible precaution to ensure the safety of both you and our staff. 
  7. We continue to strictly follow recommendations from the CDC and the California Department of Health as the pandemic develops.

For those of you who have wellness appointments scheduled in the next couple of weeks, we will likely be reaching out to reschedule these appointments. Our boarding and grooming services will also be closed for the next couple of weeks.

We have put additional protocols in place to minimize further risk, and we are hoping the impact will be minimal. If you need to consult with a doctor regarding your pet’s health and we are not available in person, please remember that we are available to consult via our Anipanion telemedicine app. If you have any issues with the app, you can email customerservice@ocvetmedcenter.com or your pet’s doctor for assistance.
 
We deeply appreciate your patience during this very difficult and stressful time, as we want everyone here to be safe while we continue to do everything in our power to help keep your pets healthy.

I will continue to reach out with additional updates as needed.

Please continue to stay safe.

— Dr. Horn & Your OCVMC Team